Frequently Asked Questions
ORDERS
The prints are available in 5x7, 8x10, 11x14, 16x20.In our Go Big! style, I offer prints in the following sizes: 20x24, 24x30, 28x35, 32x40, 36x45, and 40x50. Select your size from the “Dimensions” drop down box.
The print will come on 100% cotton rag 300gsm Archival Matte Paper or 340gsm Cold Press Fine Art Paper. This lovely museum-quality paper is acid-free and engineered for high contrast and high resolution output. All prints are printed with high quality pigment inks, which are guaranteed to last for years. Prints are signed on the front.
While the prints do not come framed, Lyon Road Art does offer professional framing services for orders shipping within the USA. Please see the available frames here if you are interested in this option. Additionally, all our prints come in standard sizes, so frames can usually be found at most local frame shops or big box stores like Michaels.
Customization allows you to have your watercolor print edited per your request! Possible edits include color changes, color matching, and inclusion of text. To include customizations on your print, just select 'yes' for customization on the prints you would like changed and please write the specific edits you'd like in the notes section when checking out.
Not all customization requests can be accommodated (but almost!) Before shipping, I'll send you a screenshot of the edits for approval. This process may increase the processing time of your order.
If you have any questions or if you need another type of customization, feel free to contact us at studio@yonroadart.com!
Go Big! prints include all sizes above 16x20, which are vectorized. Enlarging our prints without vectorizing can cause the print to look blurry or pixelated, since it’s usually painted at a smaller size. The vectorization process fixes that, however, it does slightly change the look of the painting. It is barely noticeable, but I do like to make you aware so that you know exactly what you’re getting from us!Take a look at the split image in each listing to see the difference between the two.
If you have any questions or need even larger than what you see offered, feel free to reach out. I'm happy to help in any way I can!
Gift wrapping is available for all domestic orders with the exception of orders of Go Big! and framed orders.
SHIPPING
Processing Time: Generally, orders will be processed and shipped in 3-5 business days.
Customized Pieces: Prints with customizations can take an additional 1-2 days to prepare. Proofs will be shared over email prior to printing shipping. Once your customizations are approved, we will begin preparing your order.
Estimated Shipping Times: Shipping times are shown at checkout, based on the shipping option you choose and your address!
I'll do my best to meet these shipping estimates, but cannot guarantee them. If you need your order even faster than the fastest Express option at checkout, please do not hesitate to email. We are always happy to see what we can do!
All prints come in a clear plastic sleeve to ensure protection. 5x7, 8x10, and 11x14 prints will come attached to a cardboard backing within a stiff mailer attached.16x20 prints will arrive in a tube. Flat boxes are available for 16x20 prints on request.
USA print and product orders over $100 will receive free shipping, with our Free Shipping Guarantee!
Original and custom orders, such as unusal or oversized canvas, prints, or frames may cost additional shipping. If your order will cost additional shipping, we contact you with the total cost.
EXCHANGES & RETURNS
Return & Exchange Terms
I gladly accept returns, exchanges, and cancellations.
• Contact me within: 14 days of delivery
• Ship items back within: 30 days of delivery
• Request a cancellation within: 1 day of purchase
Ineligible Items
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for custom, personalized orders, or digital downloads.
Customs/Import Taxes
Buyers are responsible for any international customs or import taxes that may apply to their package in transit. I do not offer refunds on orders due to the cost of customs/import taxes.
Return Cost
Buyers are responsible for return shipping costs.
Conditions of Returns
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
To cancel your order, please reach out within 1 day of ordering. Many of our pieces ship quickly, so if you wait longer, there is a chance it will already be on its way!
If your order arrived damaged, we are so sorry! Please send us pictures of the damaged pieces (you can never send too many, but please try to send at least 2-3). Please also send us pictures of the packaging from multiple angles.
We will file a case with the shipping courier and will begin preparing replacement pieces for you. If you do not have pictures of the damaged pieces or the packaging, we will not be able to replace your damaged pieces.
We will contact you with the tracking numbers once the replacements are on their way.
Yes, if you are returning or exchanging items from your order, you are responsible for return shipping costs.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for custom, personalized orders, or digital downloads.
INTERNATIONAL CUSTOMS
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
We will do our best to inform you of drastic price changes or fees, but please be aware of your own countries import and duty fees when you place your order. Thank you!
Our shipping courier requires a phone number and email in order to arrange potential import/customs fees and delivery.
Import and customs fees are separate from shipping costs. These fees are not added until they reach your destination country and we cannot predict if they will be added or how much they might cost. Once we ship the package, any additional costs are your responsibility, and we are not able to offer any type of refund or cancellation due to import/customs fees.
Sharing the best phone number and email address for you is necessary to help avoid any issues with delivery. The sooner we have your contact information, the sooner we can get the ball rolling!
Didn't get your question answered? Contact us!
Email or phone
studio@lyonroadart.com
Phone: (608) 284-8770
Or stop in and see us!
1100 Frank H St, Ste 7
Waunakee, WI 53597
Hours
Monday, Wednesday & Friday: 10:30am - 1pm
Tuesday & Thursday: 2pm - 6pm
Saturday: 10am - 1pm
Sunday: Closed
Holidays may affect these hours
Get in Touch
Send us your request using the form below.